420718227<?xml version="1.0" encoding="utf-8"?><Products TotalProducts="0" ><Product ProductID="11489-4" ProductName="Facil HelpDesk" VendorID="11489" VendorName="Cromosoft" VendorSupportEmail="r.banda@cromosoft.com" VendorHomepageURL="http://www.cromosoft.net" USDPrice="80.00" EuroPrice="" GBPPrice="" AUDPrice="" CADPrice="" CategoryID="360" CategoryName="Software::Web Authoring" ShortDesc="An easy to use ticket system for PHP/Mysql web sites,supports emails." LongDesc="Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster.

Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc

As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.
Browser based (PHP/MySql)

 Email management with attached files, JPG,PDF, etc. 

 Web submission form (for registered users) , using the user login area

 Access to an article&apos;s base (you can publish articles)

 Supports multiple staff members and multiple departaments

 Assing tickets to individual members of staff with notifications 

 Basic reporting of tickets, polls of responses, usage etc.

 Email validation for new users, email notifications

 three levels of users: end user, staff member, administrator

 Customizable colors, logo, etc." TrialURL="" DirectPurchaseURL="https://www.regnow.com/softsell/nph-softsell.cgi?item=11489-4&amp;affiliate=457962" Platform1="Linux" Platform2="Other Desktop" Boxshot="http://regnow.img.digitalriver.com/vendor/11489/wsl200.gif" Screenshot="http://regnow.img.digitalriver.com/vendor/11489/wsl200.gif" Icon="http://regnow.img.digitalriver.com/vendor/11489/none assigned" Banner125x125="http://regnow.img.digitalriver.com/vendor/11489/fhd125.gif" Banner468x60="http://regnow.img.digitalriver.com/vendor/11489/fhd125.gif" Banner120x90="http://regnow.img.digitalriver.com/vendor/11489/fhd125.gif" Banner728x90="" Banner300x250="" Banner392x72="" Banner234x60="" Banner120x240="" Banner120x60="" Banner88x31="" OtherImg1="" OtherImg2="" OtherImg3="" TextLink1="" TextLink2="" TextLink3="" PromoText="" EncodingCharSet="UTF-8" Commission="30%" Add_Date="19-OCT-07" FileSize="" VendorContactEmail="r.banda@cromosoft.com" AllowAffiliates="1" Disabled="0" CertificationStatus="D" ShortDesc80="FHD is a Tickets system/ issue tracking system, browser based help desk." ShortDesc250="FHD is ticket system/issue tracking system, enabling users to track their support requests faster. Browser based help desk management application. Email management with attached files, three levels of users, multiple departaments, statistics, etc." ShortDesc450="Facil HelpDesk is a tickets system for PHP, or a issue tracking system, browser based help desk management application designed to streamline the operation of managing support requests. supports: Email management with attached files, JPG,PDF, etc.,  three levels of users, email validation, supports multiple staff members and multiple departaments, statistics, etc.  Installation is done in few seconds." MedDesc="Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster.

Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc

As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.
Browser based (PHP/MySql)

 Email management with attached files, JPG,PDF, etc. 

 Web submission form (for registered users) , using the user login area

 Access to an article&apos;s base (you can publish articles)

 Supports multiple staff members and multiple departaments

 Assing tickets to individual members of staff with notifications 

 Basic reporting of tickets, polls of responses, usage etc.

 Email validation for new users, email notifications

 three levels of users: end user, staff member, administrator

 Customizable colors, logo, etc." OperatingSystems="Linux,Other Desktop" Keywords="php helpdesk, php help desk, sistema de tickets, tickets, issue tracking system" SystemRequirements="Web server with PHP  5(also works with php 4), Mysql 4.1, 5MB, mail() function enabled in PHP." Update_Date="04-AUG-11" SoftwareVersion="" RelationshipStatus="" AutoApproved="" /></Products>